What makes for a secure purchase? We have identified and addressed several key areas to ensure that you can shop with a peace of mind:
Our website is powered by Shopify which is the largest e-commerce platform for online stores and retail point-of-sale systems. Regardless of the payment method, online payments are only processed through their payment system - Shopify payments, PayPal, LayBuy, or Klarna - all well-known and proven multi-national companies that make no compromise with security and vigilantly protect our customers' data.
Safe website infrastructure
Shopify enables as to provide a secure SSL-encryption of our full website. Having such a partner also ensures that we are utilising not only industry-standard features and infrastructure, but also cutting-edge innovations in website security.
Additionally, we have our website constantly tested and monitored by McAfee Secure and TrustedSite. This adds an extra layer of protection against possible threats by authorities in web security recognised worldwide.
High-quality, high-value, functional products
Our focus has always been on providing high-quality products with exceptional value for money to our customers. We are currently setting up our own production operations to enforce the highest standards. Meanwhile, we are only sourcing our product range from audited factories ensure that every item is made to last. This is the reason why we stand firmly behind all our products with a solid Warranty policy of up to 10 years. You can read more about our products on our "About us" page.
Timely dispatch and reliable delivery service
With rare exceptions (such as Reserve and Installation orders), we dispatch your items on a daily basis. Furthermore, we use only the best available delivery service providers on the market - DPD for parcels, and Palletways for pallets. Daily pickups from our courier partners collect your orders and deliver them to you in a short time-frame. All deliveries are tracked and include notifications, advance time-slot warning, and amendment options. Read more on our "Delivery information" page.
Outstanding customer support before and after purchasing
We aim to help people and make this world a better place. To us, every transaction must be mutually beneficial and leave everyone involved better off. Therefore, we strive to provide customer service excellence in every step of the purchase process, as well as after that. We can support you with assembly, maintenance, functionality and usage support, plus general advice on any topic in which we are proficient (fitness, exercise equipment, nutrition). You can rely on us to address your enquiries in a timely and complete fashion.
There are numerous ways to contact us so you can do it according to your preference. Please visit our "Contact" page to learn more.
Fair Terms of Service, Return and Refund, and Privacy policies
As stated above, we strive to provide a service that is as ethical as possible and this is reflected in our Terms of Service which only cover basic legal formalities with no hidden agenda.
Our Return policy is designed to give you confidence in your purchase knowing that you can safely return your order for a full refund, granted that general rules of dealing in good faith are followed by all parties.